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Privacy Policy – Serenity Pest Solutions LLC
Effective Date: May 5th, 2026
Serenity Pest Solutions LLC (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our website, advertisements (including Meta/Facebook Lead Ads), door-to-door sales activities, and other communication channels.
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Information We Collect
We may collect personal information that you voluntarily provide when you:
- Submit a form on our website or through advertisements (including Facebook/Instagram lead forms)
- Request a quote or service online or in person
- Provide information during door-to-door interactions with our representatives
- Contact us by phone, text message, or email
This information may include:
- Full name
- Phone number
- Email address
- Service address or zip code
- Details regarding your pest control needs
We may also collect limited technical data (such as browser type or interaction data) through cookies or tracking technologies when you visit our website.
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Information Collected Through Door-to-Door Sales
During in-person interactions, our representatives may collect your information directly (for example, via mobile devices, written forms, or verbal communication) for the purpose of:
- Providing quotes or service information
- Scheduling appointments
- Following up regarding services or promotions
All information collected through door-to-door interactions is handled in accordance with this Privacy Policy.
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How We Use Your Information
We use the information we collect for business purposes, including:
- Responding to inquiries and providing pest control services
- Scheduling, confirming, and managing appointments
- Sending estimates, invoices, and service-related communications
- Delivering customer support
- Sending service reminders and promotional offers
- Improving our marketing efforts, sales processes, and customer experience
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Consent to Communications (SMS, Calls, and Email)
By providing your information—whether online, through advertisements, or during door-to-door interactions—you provide express written consent to be contacted by Serenity Pest Solutions LLC via:
- Phone calls (including calls using automated dialing systems)
- Text messages (SMS/MMS)
- Email communications
These communications may include appointment confirmations, service updates, and promotional offers.
Message frequency may vary. Message and data rates may apply.
You may opt out of receiving text messages at any time by replying STOP. For assistance, reply HELP or contact us directly.
Providing consent is not a condition of purchase.
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Information Sharing and Third Parties
We do not sell or rent your personal information.
We may share your information with trusted third-party service providers (such as CRM platforms, scheduling software, communication providers, and payment processors) solely to support our business operations. These providers are required to maintain the confidentiality and security of your information.
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Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
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Cookies and Tracking Technologies
Our website and advertisements may use cookies and similar technologies, including the Meta (Facebook) Pixel, to:
- Measure advertising effectiveness
- Improve user experience
- Deliver relevant advertisements
These tools may collect non-personal data about your interaction with our website and ads.
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Third-Party Links
Our website or advertisements may contain links to third-party websites. Serenity Pest Solutions LLC is not responsible for the privacy practices or content of those sites.
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Your Privacy Rights
You have the right to:
- Request access to the personal information we maintain about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Opt out of marketing communications at any time
To exercise these rights, please contact us using the information below.
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Contact Information
Serenity Pest Solutions LLC
Phone: 706-973-9173
Address: 50B Millies Place, Dahlonega, GA 30533
Website: https://serenitypestsolutionsllc.com
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Updates to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.